One of the things I like about Uber is that passengers can give feedback concerning drivers, and drivers can give feedback concerning passengers.
Your drunk and throw up in a driver’s car, you can be banned. Washington Post
Under the new community guidelines, riders with “significantly below average” ratings may lose access to the app.
Riders may lose access to Uber if they develop a significantly below average rating. Riders will receive tips on how to improve their ratings, such as encouraging polite behavior, avoiding leaving trash in the vehicle and avoiding requests for drivers to exceed the speed limit. Riders will have several opportunities to improve their rating prior to losing access to the Uber apps.
Respect is a two-way street, and so is accountability. Drivers have long been expected to meet a minimum rating threshold which can vary city to city. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do. –Uber
There is no word on whether riders will be able to earn their way back into Uber’s good graces, or if the bans will be permanent. The company did not disclose what ratings threshold would be used to begin taking action against passengers – who can see their rating underneath their name by opening the main menu while in the app.
Just as riders can rate drivers, drivers can rate passengers on a scale of 1 to 5 stars. A passenger’s rating is the average of the ratings they have received from drivers. According to Uber, very few people have a perfect rating of 5.
The app provides riders with tips on how to earn a high rating from drivers, including: arriving on time, extending courtesy and a positive attitude to drivers, and buckling their seat belt.